Questions about Medicare

For help in understanding how Medicare and your healthcare costs may fit into your overall retirement goals, call the Seniors’ Health Insurance Information Program (SHIIP) at 855-408-1212. Teammates can also call the Social Security Administration at 888-383-1598.

Seniors’ Health Insurance Program (SHIIP) Details

  • SHIIP is available to anyone for FREE
  • SHIIP has representatives in every NC county
  • Teammates may make appointments for 1:1 phone calls or in-person meetings with a specialist
  • Teammates may contact a representative Monday – Friday, 8 a.m. – 5 p.m., by calling the SHIIP consumer information line at 855-408-1212 or via email.
  • SHIIP can answer detailed questions about Medicare that Social Security Offices may not be able to answer

Please note that the above Information is intended to provide explanation of benefit plans. For advice regarding your personal healthcare and financial matters, you may want to consult a healthcare provider, Medicare consultant, tax professional or financial advisor.